Policies and Pricing and Hours

Star Appliance Repair Service

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• Please, save yourself money and us time. Before the technician arrives the unit MUST be completely assembled and hooked up so that when the technician arrives at your home they can immediately test the units operation with out having to hook up the unit or re-install part(s) that have removed. If the technician has to re-assemble the appliance or re-install ANY hoses or parts just in order to test the unit, there is an additional $40 fee added to the trip-fee. Coupons do NOT apply to this fee. So have the unit ready for him to test.
• There is a 90 day warranty which applies to our service and part(s) that we purchased and replaced, and if that part(s) fails due to a defect in material or workmanship of that part(s). We will replace that part, and service, at no additional cost to you for 90 days of the date of the original installation.
• The trip-diagnostic fee will be waived (not charged...not added to the bill) if you have the repair work which is required, completed by our technician.
• To diagnose a second appliance while we are still at your home, if we have to use our meters or tools to diagnose it, there is an additional fee. For each additional appliance to be diagnosed at the same visit there will be a $30.00 additional charge. If all that is required for us to tell what is wrong with the second appliance is to turn it on and listen, there is no charge.
• The minimum cost for the coupon to be used is $110.00. Only one coupon, or one discount type may be used per repair.
• If there are two different repairs needed on the same appliance, at the same time, the less expensive repair is done at 1/2 price.
• You may choose one of two time slots for service. There is a 9 AM to 1 PM time slot available or a 12 PM to 5 PM time slot available.
• There is no billing.. All payments are due in full at the time the repair work is completed. We accpet cash or check.
• If the part required for your repair is not stocked on our trucks there will be a deposit required to special order any part. We will not order a part without the requested deposit.
• The deposit required is 1/2 of the total estimate given.
• Coupons or discounts MUST be presented at the time the estimate is given. Give it to the tech after he gives you the cost of the repair, but before he leaves your home. They will not be accepted or applied after we have completed the job, OR after returning with the special ordered part.

Phone

443-940-0525

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